General Question

On our website www.zukazo.com there is an option of TRACK ORDER. You can track your order using this option or you can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery. You can check your SMS for more details on when the courier service will try to deliver again.
Couriers make sure that the delivery is re-attempted the next business day if you can't collect your order the first time.
The delivery address changes are possible only till the order status is under process. Once the status changes to Shipped,the delivery address cannot be changed.
All orders are shipped through courier services who will deliver the packages to your doorstep.
The delivery time is 7-10 business days excluding the public holidays and Sundays.
In case of delay, you will be intimated through SMS or email. Kindly check these updates.
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
Your order can be cancelled before shipment of your order. You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
Orders will be delivered by the date you see on the product page for your location.
The shipping address changes are possible only till the order status is under process. Once the status changes to Shipped, the shipping address cannot be changed.
Modes of refund are NEFT and refund cheque payment.
Refund will be initiated once the delivered parcel is returned back to us.
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
After cancellation of order and confirmation of your payment in our account, the refund will be done in 3 to 4 business days.
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
You can intimate this to our customer support and we will arrange for replacement of the defective or damaged product.
All replacement orders will be sent through standard shipping i.e. 7-10 business days.
It depends on individual bank, Same can be checked out on the Checkout page.
You can write to info@zukazo.com for corporate orders
COD Limit is Rs.15,000/-
On the checkout page select EMI options and select the credit card of your bank and make the payment.
You need to get in touch with your card issuing bank.
GST amount is decided as per the Indian government rules and regulations.
Credit Card, Debit Card, Net Banking, UPI, Wallets and Cash on Delivery
You can contact our customer support on 09223100727 / 28/ 29 / 30, Monday to Saturday 09.30am to 06.30pm
Different vendors have different prices.
NO, pls refer to product details
Faster delivery options may not be available in your location by couriers, but we’re trying to expand our services to include more locations for faster deliveries.
Free Delivery is applicable on certain products. Same can be checked on the website.
It is product based. if it is a free delivery product same will be mentioned on the product page.
After dispatch of the product it will take 3 to 4 business days for the delivery depending on address location.
The courier may be facing difficulties in locating your address. They will get in touch with you for the delivery of your parcel.
You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm
It Depends on the size & weight of the product.
Each product has different shipping charges based on size & weight.
The shipping address changes are possible only till the order status is under process. Once the status changes to Shipped, the shipping address cannot be changed.
You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm
You can call our customer support on 09223100727 / 28/ 29 / 30 to know your order status, Monday to Saturday 09.30am to 06.30pm